:root{--bg: #f4f5f7;--surface: #ffffff;--border: #dfe3e8;--text: #1f2937;--muted: #6b7280;--accent: #2563eb;--accent-dark: #1d4ed8;--ok: #059669;--ok-bg: #ecfdf5;--warn: #b45309;--warn-bg: #fffbeb;--danger: #b91c1c;--danger-bg: #fef2f2;--radius: 8px;--shadow: 0 1px 2px rgba(16, 24, 40, .06), 0 1px 3px rgba(16, 24, 40, .1);--font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:var(--font);color:var(--text);background:var(--bg);font-size:14px;line-height:1.45}.muted{color:var(--muted)}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);border:0}.btn{font:inherit;padding:8px 14px;border:1px solid var(--border);background:var(--surface);color:var(--text);border-radius:var(--radius);cursor:pointer;transition:background .12s,border-color .12s}.btn:hover:not(:disabled){background:#f0f2f5}.btn:disabled{opacity:.55;cursor:default}.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn.primary:hover:not(:disabled){background:var(--accent-dark);border-color:var(--accent-dark)}.btn.ghost{background:transparent;border-color:transparent}.btn.ghost:hover:not(:disabled){background:#0000000d}.btn.small{padding:5px 10px;font-size:13px}.btn.full{width:100%}.center-screen{min-height:100%;display:flex;align-items:center;justify-content:center;padding:24px}.login-card{width:100%;max-width:340px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:28px 24px;display:flex;flex-direction:column;gap:14px}.login-brand{font-size:24px;font-weight:700;letter-spacing:.5px}.login-sub{color:var(--muted);margin-top:-10px}.field{display:flex;flex-direction:column;gap:5px;font-size:13px;color:var(--muted)}.field input{font:inherit;font-size:14px;color:var(--text);padding:9px 11px;border:1px solid var(--border);border-radius:var(--radius);background:#fff}.field input:focus{outline:2px solid var(--accent);outline-offset:-1px;border-color:var(--accent)}.error-box{background:var(--danger-bg);color:var(--danger);border:1px solid #fecaca;border-radius:var(--radius);padding:9px 12px;font-size:13px}.error-inline{color:var(--danger);font-size:13px}.empty-state{color:var(--muted);padding:24px 0;font-size:14px}.app{min-height:100%;display:flex;flex-direction:column}.topbar{display:flex;align-items:center;gap:20px;padding:0 18px;height:54px;background:var(--surface);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:10}.brand{font-weight:700;font-size:18px;letter-spacing:.5px}.tabs{display:flex;gap:4px}.tab{font:inherit;border:none;background:transparent;padding:8px 14px;border-radius:var(--radius);color:var(--muted);cursor:pointer}.tab:hover{background:#0000000d}.tab.active{background:#eef2ff;color:var(--accent-dark);font-weight:600}.user-area{margin-left:auto;display:flex;align-items:center;gap:10px}.user-name{color:var(--muted);font-size:13px}.content{flex:1;padding:18px}.panel{max-width:1200px;margin:0 auto}.panel-title{font-size:16px;margin:0 0 14px}.cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:14px}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:14px}.agent-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.agent-name{font-weight:600;font-size:15px}.agent-client{color:var(--muted);margin:4px 0 12px}.agent-actions{display:flex;justify-content:flex-end}.badge{font-size:12px;padding:2px 8px;border-radius:999px;background:#eef2f7;color:var(--muted);text-transform:capitalize}.badge-ok{background:var(--ok-bg);color:var(--ok)}.badge-off{background:#f3f4f6;color:var(--muted)}.chat-panel{max-width:760px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);display:flex;flex-direction:column;height:calc(100vh - 90px);overflow:hidden}.chat-header{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 12px;border-bottom:1px solid var(--border)}.chat-title{font-weight:600}.test-banner{background:var(--warn-bg);color:var(--warn);border-bottom:1px solid #fde68a;padding:7px 12px;font-size:12.5px;text-align:center}.chat-scroll{flex:1;overflow-y:auto;padding:16px 14px;display:flex;flex-direction:column;gap:10px;background:#fafbfc}.chat-empty{margin:auto;text-align:center}.msg-row{display:flex}.msg-row.user{justify-content:flex-end}.msg-row.agent{justify-content:flex-start}.bubble{max-width:78%;padding:9px 12px;border-radius:12px;font-size:14px;white-space:pre-wrap;word-wrap:break-word}.user-bubble{background:var(--accent);color:#fff;border-bottom-right-radius:3px}.agent-bubble{background:#fff;border:1px solid var(--border);border-bottom-left-radius:3px}.error-bubble{background:var(--danger-bg);color:var(--danger);border:1px solid #fecaca}.typing{display:inline-flex;gap:4px;align-items:center}.typing .dot{width:6px;height:6px;border-radius:50%;background:var(--muted);opacity:.5;animation:blink 1.2s infinite both}.typing .dot:nth-child(2){animation-delay:.2s}.typing .dot:nth-child(3){animation-delay:.4s}@keyframes blink{0%,80%,to{opacity:.25}40%{opacity:.9}}.handoff-box{margin-top:10px;border:1px solid #a7f3d0;background:var(--ok-bg);border-radius:var(--radius);padding:9px 11px}.handoff-box.handoff-warn{border-color:#fde68a;background:var(--warn-bg)}.handoff-title{font-weight:600;font-size:13px;color:var(--ok);margin-bottom:6px}.handoff-warn .handoff-title{color:var(--warn)}.handoff-fields{margin:0;display:grid;gap:3px}.handoff-row{display:flex;gap:6px;font-size:13px}.handoff-row dt{color:var(--muted);min-width:92px}.handoff-row dd{margin:0;font-weight:500}.handoff-note{margin-top:6px;font-size:12px;color:var(--warn)}.chat-input{display:flex;gap:8px;padding:10px 12px;border-top:1px solid var(--border);background:var(--surface)}.chat-input input{flex:1;font:inherit;font-size:14px;padding:9px 12px;border:1px solid var(--border);border-radius:var(--radius)}.chat-input input:focus{outline:2px solid var(--accent);outline-offset:-1px;border-color:var(--accent)}.crm-head{display:flex;align-items:center;gap:14px;flex-wrap:wrap;margin-bottom:14px}.crm-head .panel-title{margin:0}.kanban{display:flex;gap:12px;overflow-x:auto;padding-bottom:8px;align-items:flex-start}.kanban-col{flex:1 0 240px;min-width:240px;max-width:300px;background:#eef1f4;border:1px solid var(--border);border-radius:var(--radius);display:flex;flex-direction:column}.kanban-col-head{display:flex;align-items:center;justify-content:space-between;padding:10px 12px;font-weight:600;font-size:13.5px;border-bottom:1px solid var(--border)}.kanban-col-head .count{color:var(--muted);font-weight:500;background:#fff;border-radius:999px;padding:0 8px;font-size:12px}.kanban-col-body{padding:10px;display:flex;flex-direction:column;gap:10px;min-height:60px}.col-empty{text-align:center;font-size:12px;padding:6px 0}.lead-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:10px 11px;display:flex;flex-direction:column;gap:3px}.lead-name{font-weight:600;font-size:14px}.lead-line{font-size:13px}.lead-foot{display:flex;justify-content:flex-end;margin-top:4px}.lead-date{font-size:12px;color:var(--muted)}.lead-status-wrap{margin-top:8px}.lead-status{width:100%;font:inherit;font-size:13px;padding:6px 8px;border:1px solid var(--border);border-radius:var(--radius);background:#fff;color:var(--text);cursor:pointer}.lead-status:focus{outline:2px solid var(--accent);outline-offset:-1px}@media (max-width: 640px){.topbar{gap:10px;padding:0 12px}.brand{font-size:16px}.tab{padding:8px 10px}.user-name{display:none}.content{padding:12px}.chat-panel{height:calc(100vh - 78px)}.bubble{max-width:88%}.kanban-col{flex-basis:82%;min-width:82%}}